Exchange and returns

, your satisfaction is our top priority. That’s why we offer a flexible and clear return and exchange policy.

You may request an exchange within 14 days of receiving your order, subject to the following conditions:

The product must be in its original condition, unused.
The customer will bear the shipping costs for exchanges.
To request an exchange, please contact us via:
- Facebook or Instagram messages: @elfaridastores
- WhatsApp: 01124380004

You may request a return within 14 days of receiving your order only in the following cases:

Manufacturing defects
Receiving a product that does not match the order specifications (e.g., wrong color, size, or item)

The product must be unused, in its original condition, and in full, intact packaging.

Credit Card Payments: Refunds will be processed within 7 to 10 business days after we receive and inspect the returned item.
Cash on Delivery (COD) Payments: Refunds will be processed within 10 to 14 business days after the return is confirmed.